Last month, I moaned about the service I received from DHL.
Well, guess what??? I'm still getting really rubbish service from them! And I STILL haven't received that very same parcel!
It ended up going back to the sender, and resent by "next day delivery" last Thursday. So I emailed the Customer Relations lady, as agreed, so that she could let the depot know the "special instructions" etc.... And surprise, surprise, the parcel wasn't delivered on the Friday! Annoyingly, I didn't find this out til I got home, and by that time the offices were closed!
So I phoned up yesterday to ask them what had happened this time, only to be told that they forgot to phone me last week to find out what the parcel number was, as they couldn't do anything without that! WTF???? Like I'm going to know the parcel number that they assign to it???? JEEZ! And when I asked them why they couldn't just look it up under name and address, I got a response that resembled Little Britain "computer says no". AAAAARGH!
So they promised me that it would arrive today, and "no prizes for guessing" that it didn't fekking arrive today either!!!! In fact, a phone call indicated that it hadn't even left the bleeding depot today!
If anyone has any ideas how best to handle this, which doesn't involve bitchslapping the customer relations clerk, then I'd be grateful to hear them!
Showing posts with label Little Britain. Show all posts
Showing posts with label Little Britain. Show all posts
Tuesday, 12 June 2007
Wednesday, 2 May 2007
Surreal moments
Do you ever have moments so surreal, that you wonder if you're acting out a Little Britain sketch???
I seem to experience quite a few of these at work, and the majority of them are down to some of our global colleagues.... now before I upset the Politically Correct brigade, I'd just like to point out that I don't care where my colleagues are based, providing they give a good service, and are up to the job. Sadly, this is not often the case, which makes it incredibly difficult to refrain from agreeing with customer's when they voice their displeasure at service they've received from a call centre based overseas. In fact, I have to bite my tongue so that I don't beg for sympathy from the customers - our colleagues in the call centres have to have a higher level of linguistic skills, than the staff based in the "back offices" whom we have to interact with. I have given up counting the number of times I've asked an 'either/ or' question, and been given the answer "yes"!!!!
Yesterday, our fax machine wasn't working, and I drew the short straw for phoning the systems help desk, based overseas. After several "can you slow down please, I don't understand what you are asking me?" I gave the information that they required, only to be told that they would have to phone me back as the system they used to route the faults to the relevant departments was down, so they couldn't do anything, and they couldn't tell me when it would be back up. The department who would need to help me was also experiencing the same system problems, so they could not do any work either. I asked if they could transfer me through to that department, as they may be able to talk me through fixing the fax over the phone, and was told "computer says no"... How I didn't lose it completely, I will never know!!!
I seem to experience quite a few of these at work, and the majority of them are down to some of our global colleagues.... now before I upset the Politically Correct brigade, I'd just like to point out that I don't care where my colleagues are based, providing they give a good service, and are up to the job. Sadly, this is not often the case, which makes it incredibly difficult to refrain from agreeing with customer's when they voice their displeasure at service they've received from a call centre based overseas. In fact, I have to bite my tongue so that I don't beg for sympathy from the customers - our colleagues in the call centres have to have a higher level of linguistic skills, than the staff based in the "back offices" whom we have to interact with. I have given up counting the number of times I've asked an 'either/ or' question, and been given the answer "yes"!!!!
Yesterday, our fax machine wasn't working, and I drew the short straw for phoning the systems help desk, based overseas. After several "can you slow down please, I don't understand what you are asking me?" I gave the information that they required, only to be told that they would have to phone me back as the system they used to route the faults to the relevant departments was down, so they couldn't do anything, and they couldn't tell me when it would be back up. The department who would need to help me was also experiencing the same system problems, so they could not do any work either. I asked if they could transfer me through to that department, as they may be able to talk me through fixing the fax over the phone, and was told "computer says no"... How I didn't lose it completely, I will never know!!!
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