..... I cried again in Britain's Got Talent!!!
I don't believe it's to do with my hormones, or the DHL saga! Or my unrequited love for Ant and Dec (yes, both of them). But I don't know what it is!
Thank God it's not on til Christmas, I'd be dehydrated by then!
But the next 4 shows are LIVE - oooooo, me poor nerves!!!
Showing posts with label DHL complaints. Show all posts
Showing posts with label DHL complaints. Show all posts
Wednesday, 13 June 2007
Tuesday, 12 June 2007
Update on DHL saga part 2
Last month, I moaned about the service I received from DHL.
Well, guess what??? I'm still getting really rubbish service from them! And I STILL haven't received that very same parcel!
It ended up going back to the sender, and resent by "next day delivery" last Thursday. So I emailed the Customer Relations lady, as agreed, so that she could let the depot know the "special instructions" etc.... And surprise, surprise, the parcel wasn't delivered on the Friday! Annoyingly, I didn't find this out til I got home, and by that time the offices were closed!
So I phoned up yesterday to ask them what had happened this time, only to be told that they forgot to phone me last week to find out what the parcel number was, as they couldn't do anything without that! WTF???? Like I'm going to know the parcel number that they assign to it???? JEEZ! And when I asked them why they couldn't just look it up under name and address, I got a response that resembled Little Britain "computer says no". AAAAARGH!
So they promised me that it would arrive today, and "no prizes for guessing" that it didn't fekking arrive today either!!!! In fact, a phone call indicated that it hadn't even left the bleeding depot today!
If anyone has any ideas how best to handle this, which doesn't involve bitchslapping the customer relations clerk, then I'd be grateful to hear them!
Well, guess what??? I'm still getting really rubbish service from them! And I STILL haven't received that very same parcel!
It ended up going back to the sender, and resent by "next day delivery" last Thursday. So I emailed the Customer Relations lady, as agreed, so that she could let the depot know the "special instructions" etc.... And surprise, surprise, the parcel wasn't delivered on the Friday! Annoyingly, I didn't find this out til I got home, and by that time the offices were closed!
So I phoned up yesterday to ask them what had happened this time, only to be told that they forgot to phone me last week to find out what the parcel number was, as they couldn't do anything without that! WTF???? Like I'm going to know the parcel number that they assign to it???? JEEZ! And when I asked them why they couldn't just look it up under name and address, I got a response that resembled Little Britain "computer says no". AAAAARGH!
So they promised me that it would arrive today, and "no prizes for guessing" that it didn't fekking arrive today either!!!! In fact, a phone call indicated that it hadn't even left the bleeding depot today!
If anyone has any ideas how best to handle this, which doesn't involve bitchslapping the customer relations clerk, then I'd be grateful to hear them!
Wednesday, 30 May 2007
Update on DHL saga
Someone from the Managing Director's office (apparently) has responded to my complaint. A very nice lady phoned me up and said "sorry, we haven't handled this very well. We can only apologise and feed it back to the people concerned"
This wasn't very satisfying, and I didn't get an offer of compensation... therefore I have come to the conclusion that I will NEVER use DHL, unless there is no alternative. So there!
This wasn't very satisfying, and I didn't get an offer of compensation... therefore I have come to the conclusion that I will NEVER use DHL, unless there is no alternative. So there!
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